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Can I have a dedicated IP address?
Yes definitely! Dedicated IP addresses are charged at US$2/month. Please submit a ticket to our...
Views: 834
Can I upgrade my plan later?
Yes, you can upgrade your hosting plan at any stage. Billing changes are prorated, if your new...
Views: 504
Do you perform backups?
Absolutely! We store weekly and monthly backups are our seperate secure datacenter. These can be...
Views: 807
How long will it take to set up my hosting account?
Our automated provisioning should setup your account within 10-15 minutes however if you trigger...
Views: 446
Where are your servers located?
Our web servers are located in the PhoenixNAP facility in Phoenix, USA. www.phoenixnap.com
Views: 793
Which nameservers do I use?
Currently Hoopla Hosting has two name servers.
ns1.hooplahosting.comns2.hooplahosting.com
Views: 795